How to Cancel

When cancelling your HelpCloud Tech Support membership, you lose:

  • 24/7 technical support and peace of mind
  • Wonderful USA based tech advisors
  • Support for all devices
  • Quarterly computer cleans and optimizations (not included with Express)
  • Daily unlimited data backup in the cloud via IDrive┬«
  • Webroot SecureAnywhere┬« AntiVirus and Firewall

Please Note:

If you contact us by phone (800-813-5977) or email ( and request immediate reactivation of your account you may do so without setup and activation fees if your request is received within 90 days of your cancellation date.

To cancel, please fill out this form:


Upon cancellation your Webroot SecureAnywhere antivirus and firewall, IDrive data backup, and (if applicable) EZShield identity theft protection and restoration services will be cancelled and deactivated. You are solely responsible for finding a replacement antivirus, data backup, and identity theft protection plan. We encourage you to find a new antivirus replacement immediately.

Cancel Membership