Search by Category

Search by Keyword

Operating Systems

How to Switch a Microsoft Account to a Local Account on Windows 10

December 11, 2019 — HelpCloud Internal Solution On a Windows 10, you might notice a big push for you to set up a new Microsoft Account to sign in. When you do this, you’re also creating an email account with Microsoft that you have to use in order to login to your PC. The problem with creating a new …

How to Update Any Windows PC (personal computer)

December 11, 2019 — HelpCloud Internal Solution Start by clicking the Start button in the lower left corner.In the search box, type “Update”.In the list of results, click either ‘Windows Update’ or ‘Check for updates’.Click the number of updates to view individual updates. From here you can …

Update Date and Time – Windows 7

November 8, 2019 — HelpCloud Internal Solution Press your Start menu and type ‘control panel’ Select Control Panel and change the view to “Category” Select Date and Time > Internet Time tab > Change Settings. You may get a UAC prompt asking you to allow, if you receive this press ‘Continue’ In …

How to Open .HEIC Files – Transferring Apple Photos to Windows

September 27, 2019 — HelpCloud Internal Solution High Efficiency Image File Format (HEIC) is a file format type created by Apple. Windows operating systems does not support this file type, which means you won’t be able to open the file if you transfer it to a Windows PC. In order to open these files on …

Update Date and Time on a Mac

September 13, 2019 — HelpCloud Internal Solution Having the wrong time can cause connectivity issues while surfing the web. If malware or a program/app has changed the clock on your computer or the clock has been custom set to the incorrect time, follow the instructions below on how to Update your Date …

Adjust User Account Control Settings (UAC) – Windows Operating System

September 6, 2019 — HelpCloud Internal Solution Quick Guide for Advanced Users: Start Control Panel User Accounts User Accounts Change User Account Control Settings On your Windows machine, an administrator account is the account on the computer with permissions to make changes to the computer. …

Transferring Photos from an iPhone to Windows – “A Device Attached to The System is Not Functioning” or “Windows Media Player Cannot Play The File”

September 3, 2019 — HelpCloud Internal Solution If you’re trying to transfer your photos from your iOS Device (iPhone, iPad, etc.) to a Windows PC, you may receive the error: “A Device Attached to The System is Not Functioning” or “Windows Media Player Cannot Play The File” Here are 6 easy …

Update your iPhone, iPad, or iPod touch

September 3, 2019 — HelpCloud Internal Solution Complete and check the following two factors before continuing: Backup the DeviceIt’s always best to be safe and start out by backing up your device using iCloud or iTunes before doing anything. Verify You Have Enough SpaceIf you’re device is running low …

3 Simple Steps Anyone Can Do to Speed Up and Clean A Computer

August 29, 2019 — HelpCloud Internal Solution Whether you use your computer for personal use or work, all of us know all too well the frustrations of waiting on a slow computer. The speed of your computer ultimately comes down to several factors but the 3 biggest factors are: Malware on the …

Windows 10 Update Stuck or Failed to Update and Install

August 23, 2019 — HelpCloud Internal Solution Quick Reference For Advanced Users: Disable AntivirusTurn Off Metered ConnectionCheck That You Have Enough SpaceRun Windows Update TroubleshooterReset Windows Updates Component ServicesRun SFC ScanDownload the Update ManuallyUse Microsoft Update Assistant …